Refunds, withdrawal and purchase support
This page provides a request path and explains the game’s current behavior. It does not decide eligibility, invent a refund guarantee or remove applicable statutory rights.
- Game operator
- 제로투원플로우(021flow) — 개인사업자 / Zero to One Flow (sole proprietorship)
- Representative
- 류성태 (Sungtae Ryu)
- Business registration number
- 317-09-03418
- Mail-order business report number
- 제2026-수원영통-1191호
- Business address
- 경기도 수원시 영통구 법조로 25, A동 2704호 / A-2704, 25 Beopjo-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Republic of Korea
- Telephone
- +82-70-8676-0210
- Game support / content reports / appeals
- contact@021flow.com
- Support mailbox provider
- Google Workspace (Gmail), Google LLC / Google Workspace (Gmail), Google LLC
- Privacy officer
- 류성태 (Sungtae Ryu)
- Privacy officer email
- contact@021flow.com
- Privacy / rights requests
- contact@021flow.com
- Request procedure
- 게임 계정에 로그인할 때 쓰는 이메일 주소에서 contact@021flow.com으로 요청 종류(열람·정정·삭제·처리정지·동의 철회)와 로그인 방식(Google 또는 Apple)을 보내 주세요. 보낸 주소가 계정의 인증 이메일과 같은지로 본인을 확인하며, 비밀번호·인증 토큰·카드 정보는 요구하지 않습니다. 대리인은 위임장을 함께 보냅니다. 계정 삭제는 게임의 계정 화면에서 직접 할 수도 있습니다. / Email contact@021flow.com from the address you sign in with, stating the request type (access, correction, deletion, restriction, withdrawal of consent) and your sign-in method (Google or Apple). We verify you by matching the sender with the verified email of the account and never ask for passwords, tokens or card details. Agents must include a power of attorney. You can also delete your account directly in the account screen of the game.
- Response-time criteria
- 한국: 접수 후 10일 이내 조치 또는 지연 사유 통지. EU·영국: 1개월 이내(복잡한 경우 사유를 알리고 2개월 연장 가능). 미국 캘리포니아: 45일 이내(필요 시 45일 연장). 그 밖의 지역은 이 중 가장 짧은 기준을 적용합니다. / Korea: action or a notice of delay within 10 days. EU/UK: within one month, extendable by two months with reasons. California: within 45 days, extendable once by 45 days. Elsewhere we apply the shortest of these.
Request a refund or purchase help
For a successful Xsolla digital purchase, use the official request guide below or Xsolla support. Keep your receipt and transaction reference available. For missing game access or a save problem, also contact the game operator below. Do not send passwords, session tokens or full card details to the game operator.
Applicable seller and refund policy
Xsolla identifies the applicable refund policy in its checkout. Check that policy, the seller named on the receipt, your purchase country and payment method. If unsure which policy applies, ask Xsolla support. No universal entitlement to a refund is promised here, and statutory rights are not removed.
Withdrawal and regional pre-notice
Before payment, read the digital-delivery, cancellation/withdrawal and dispute information shown for your country, including any separate consent or acknowledgement. This game’s links and checkout-opening button do not record such a waiver. Purchases are not offered in South Korea at this time. No worldwide deadline or all-sales-final condition is imposed here.
What happens to access
A confirmed payment webhook grants the account’s web entitlement. Returning from checkout alone does not grant it. An order cancellation/refund notification revokes that entitlement; local saves are not erased by that action. Approval, money movement and processing time are handled by the applicable seller/provider. Deleting an account is not a refund request. If confirmation is delayed, check the receipt and contact support before paying again.
Disputes and follow-up
Use Xsolla support for the transaction and the operator contact for game-service issues. Include the receipt/order reference and previous case reference where needed. Escalation, jurisdiction and any mandatory remedies follow the applicable agreements and law; no arbitration requirement is added here and consumer rights are not waived.